Metro Uniform Returns Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase. A refund will be issued within 15 days after your item has been processed with our returns department.

Please email info@metro-uniform.com with your online Order # to request a refund.

Mail your returned item to:

Metro Uniform are unable to accept responsibility for returns that do not arrive at the above address, we advise that you use a tracked shipping method for your returns.

Return Exceptions

Some items cannot be returned if they are opened. Merchandise that has been washed, worn, used, damaged or altered will not be accepted for return or exchange.

We are unable to accept returns or give refunds for any item that has been personalized and altered specifically for you (i.e. hemming, adjusting waist bands, shortening sleeves, etc).

No returns or exchange of worn and/or laundered items (manufacturer defect exception).

Equipment Returns

Equipment can be exchanged or returned for full purchase credit if in original condition and packaging.

Exchanges

If your clothing item is in ‘like new’ condition, with its original tags, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you will have to pay return shipping.

Restocking Fee

Return requests after 5 days of receipt of items may be subject to a 10% restocking fee, at our discretion. If applicable, this will be deducted from your refund.

Returns Shipping

Shipping costs for returns are not refundable, unless the return is related to our error.

Changes to This Returns Policy

We may amend this Internet Returns Policy from time to time. Please check back for updates.

Last Updated: This Returns Policy was last updated on 04/15/2021.